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Course Overview
Information
Recognised by
Learning and Teaching
Examination and Certification
Course Overview
Aims & Objectives
- Understand the essential requirements and benefits of ISO 20000-1:2018
- Outline the steps toward an effective IT Service Management system.
- Attract and retain customers by meeting their current and future needs better.
- Interpret ISO 20000-1:2018 requirements.
- Grasp the application of risk-based thinking, Leadership, and process management.
- Implement ITSMS in your organization.
Having successfully completed this course, you will be able to:
- Learn the importance and benefits of an ISO 20000-1:2018 ITSMS.
- Understand the essential requirements, terms, and definitions of ISO 20000-1:2018 and its structure, which incorporates the Annex SL common framework for management system standards.
- Grasp the main concepts such as risk-based thinking, process approach, and PDCA.
Who should attend?
- Managers
- Management representatives
- ISO consultants
- Anyone involved in the planning, implementing, maintaining, supervising, or auditing of an ISO 20000-1:2018 ITSMS.
Information
Study Materials
This e-learning course provides study materials you can read after logging in or downloading (in PDF format). Use the study materials to reinforce key points, remember what you have already learned, and save them on your computer for future reference.
Examination and Course CertificateThis training program includes a course certificate and an examination issued upon course completion. It’s an open book, and a 100% pass rate has been achieved till now.
End of Course InstructionAfter completing the training session, the training certificate is ready on our LMS. The participant can print and download the certificate. It is also available for verification by entering the student code displayed on the certificate.
Prerequisite skills and knowledge:- None required.
- Yes, please get in touch with academy@gabrielacademy.com.
Recognised by
This course is recognised by both IACI and the CPD certification service.
IACI and CPD Certification Recognition.
The IACI (International Auditors Competence Institute) is a community for accredited organisations of ASIB (E) for all organisations accredited to ISO 17024 (Conformity Assessment-General requirements for organisations performing certification of persons).
The CPD Certification Service uses the highest standards to evaluate additional learning activities. Numerous professionals have recognised our CPD Certified emblem as the badge of excellence that reflects and establishes those standards. In addition, the CPD Certification Service increasingly supports institutional and professional organisation’s Continuing Professional Development strategies globally.
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Learning and Teaching
Teaching Methods
- Online
- Enrollment duration: 90 days (starting from date of purchase)
- No.of Video Modules: 12
- Assignment Quiz
- Learning documentations
Resources
- Participant manual available
- Assignments and Learning documentations available
Course time & Credits
- Course duration: Approx 8 hrs (3 months duration)
- CPD Points: 8
Examination and Certification
Because these courses are intended solely to increase students’ awareness, there is no assessment at the end of them. On the other hand, many quizzes are interspersed among all the modules. This quiz must be passed in order to move on to the next module, and all of the correct answers will be displayed at the end of each section.
Course Content
Gabriel Registrar Introduction
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E-Course Instructions
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01_20000-1_Foundation_Introduction
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04_20000-1_Foundation_Purpose and requirments
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12_20000-1_Foundation_Conclusion
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