ISO 20000-1:2018 Lead Auditor

Aims & Objectives

• Deliver the essential requirements and benefits of ISO 20000-1:2018
• Outline the steps toward an effective IT Service Management system.
• Attract and retain customers by meeting their current and future needs better.
• Interpret ISO 20000-1:2018 requirements for audit application
• Plan, conduct, and follow-up auditing activities that add real value
• Grasp the application of risk-based thinking, leadership, and process management
• Access the latest auditor techniques and identify appropriate use
• Build stakeholder confidence by managing processes in line with the latest requirements

Learning Outcomes

Having successfully completed this course, you will be able to:

• Learn the importance and benefits of an ISO 20000-1:2018 ITSMS.
• Understand the essential requirements, terms, and definitions of ISO 20000-1:2018 and its structure, which incorporates the Annex SL common framework for management system standards.
• Grasp the main concepts such as risk-based thinking, process approach, and PDCA.
• Gain the skills to plan, conduct, report, and follow up an audit by ISO 19011
• Explain the role of an auditor in planning, conducting, reporting, and following up on an audit following ISO 19011
• Conduct effective audits in any auditing situation
• Establish and plan the activities of an audit team
• Communicate effectively with the auditee and audit client
• Organise and direct audit team members
• Prepare and complete the audit report
• Use remote auditing methods

Who should attend?

• Managers
• Management representatives
• ITSMS Auditors
• ISO consultants
• Anyone involved in the planning, implementing, maintaining, supervising, or auditing of an ISO 20000-1:2018 ITSMS.
• Third-party ITSMS Auditors.

This e-learning course provides study materials you can read after logging in or downloading (in PDF format). Use the study materials to reinforce key points, remember what you have already learned, and save them on your computer for future reference.

This training program includes a course certificate and an examination issued upon course completion. It’s an open book, and a 100% pass rate has been achieved till now.

After completing the training session, the training certificate is ready on our LMS. The participant can print and download the certificate. It is also available for verification by entering the student code displayed on the certificate.

• None required.

• Yes, please get in touch with academy@gabrielacademy.com.

This course is recognised by both Exemplar and the CPD certification service.

Why should you get certified with Exemplar?

Formerly known as RABQSA, Exemplar Global has over 30 years of building certification programs.

By taking an Exemplar Global training course, you are taking a course that has met world-class standards, meaning you can be confident that you are learning from the best. Completing training through one of our recognized courses offers many more benefits and outcomes beyond a regular training certificate!

In addition to the above, this course is approved by the CPD certification service.
CPD Certification for additional learning
The CPD Certification Service uses the highest standards to evaluate additional learning activities. Numerous professionals have recognized our CPD Certified emblem as the badge of excellence that reflects and establishes those standards. In addition, the CPD Certification Service increasingly supports institutional and professional organizations’ Continuing Professional Development strategies globally.

Teaching Methods

• Online
• Enrollment duration: 90 days (starting from date of purchase)
• No.of Video Modules: 16
• Assignment Quiz
• Learning documentations

Resources

• Participant manual available
• Assignments and Learning documentations available

Course time & Credits

• Course duration: Approx 40 hrs (3 months duration)
• CPD Points: 40