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Educational organization management systems
What is ISO 21001 ?
ISO 21001 provides a common management tool for organizations providing educational products and services capable of meeting the needs and requirements of learners and other customers. It is a stand-alone management system standard, aligned with other ISO management system standards (such as ISO 9001, ISO 14001, etc.) through the application of the high level structure.
ISO 21001 focuses on the specific interaction between an educational organization, the learner, customers and other relevant interested parties. It specifies requirements for an Educational Organization Management System ( EOMS) when such an organization :
- Needs to demonstrate its ability to consistently provide, share and facilitate
the construction of knowledge while conforming with applicable statutory
and regulatory requirements - Aims to enhance the satisfaction of learners, other customers and personnel through the effective application of its EOMS, including processes for improvement of the system
To whom does this standard apply?
All requirements of ISO 21001 are generic and intended to be applicable to educational organizations that provide, share and facilitate the construction of knowledge through teaching, training or research, regardless of type, size and the product and service provided. The standard therefore applies to the management system of any organization utilizing a curriculum to provide, share and transfer knowledge.
What benefits can ISO 21001 provide?
The potential benefits to an organization of implementing an EOMS based on this Inter-
national Standard are:
- Better alignment of objectives and activities with policy
- Enhanced social responsibility by providing inclusive and equitable quality education for all
- More personalized learning and effective response to all learners, in particular those with special education needs and distance learners
- Consistent processes and evaluation tools to demonstrate and increase effectiveness and efficiency
- Increased credibility of the educational organization
- Ability to demonstrate commitment to effective quality management practices
- Development of a culture for organizational improvement
- Harmonization of regional, national, open and proprietary standards within an international framework
- Widened participation of interested parties
- Stimulation of excellence and innovation
ISO 21001 principles
Implementing an EOMS draws on the following principles:
- Focus on learners and other beneficiaries
- Visionary leadership
- Engagement of people
- Process approach
- Continual improvement
- Evidence-based decisions
- Relationship management
- Social responsibility
- Accessibility and equity
- Ethical conduct
- Data security and protection
